Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Crucial Conversations
Paperback: 256 pages
Publisher: McGraw-Hill; 1st edition (June 18, 2002)
Available from: Amazon.com

When stakes are high, opinions vary, and emotions start to run strong, casual conversations become crucial. Ironically, the more crucial the conversation, the less likely we are to handle it well. This powerful book gives you the tools to handle life's difficult and important conversations. It teaches us how to:

● Transform anger and hurt feelings into powerful dialogue
● Make it safe to talk about almost anything
● Be persuasive, not abrasive

I have been studying and coaching in the field of interpersonal relationships and communication for most of my adult life. I am always delighted to find a little gem that reminds me of some basic ideas and gives me a few new ones to interact more skillfully in difficult situations. The authors are well grounded in the techniques they offer to the reader. Their models and tools are very easy to grasp and remember. Of course, in life, practice makes perfect. If you're committed to improving your interpersonal communication skills to have a greater impact on your career, your family, your organization and your community, I highly recommend this book as a guide.

"Communication works for those who work at it."
                                          - John Powell
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